Thursday, 16 August 2012

Wise Words From a Customer Service Manager



''We don't think about call handling time. Every customer is different and every answer is similarly different. If a call takes 20 minutes to resolve it takes 20 minutes. If it takes 5, it takes 5''

Customer Service Manager Schuh

A leaf out of another on line shoes retailers customer service bible?



In the dictionary, under Customer Service it says Zappos Part 1Part 2Part 3



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